Traffic Manager

Role: As the traffic manager, you are responsible for overseeing the workflow for the agency. Your ability to efficiently manage the production workload and carefully control workflow is core to Borshoff’s success. In order to meet deadlines and stay within budgets, someone must know who's doing what and when. You will serve as the “filter” through which all client projects should flow. It is essential that you are organized and work well under pressure. Your role will require that you proactively manage the workflow process and provide staff with clear and accurate information relative to their projects.*

Responsibilities:

Opens project numbers at the request of account staff.
Manage workflow process and ensure proper documentation is provided throughout the life of each project. [Project Request, Project Briefs, etc.]
Route red folders with all necessary materials accompanying a project. [Client-provided copy, timelines, work samples, etc].
Check input for accuracy and request additional details as needed.
Set up planning meetings with account and creative lead at the onset of every project.
Establish and manage production schedules for each project. [Target delivery dates, budgets, etc.]
Monitor deadlines and financial progress of all active projects.
Estimate production for print projects as well as distribute materials to vendor outlets.
Counsel creative directors and management team during times of excess workload and establish realistic schedules.
Expedite the inevitable crisis project, so the remainder of work moving through the agency does so on a reasonably scheduled basis.
Monitor stalled projects and try to move them forward.
Keeping projects on track by communicating and providing information to project teams throughout the agency.
Gather and maintain accurate records — everything from the initial Project Request and estimate to subsequent Purchase Orders and printed pieces.
Ensure information is accessible to everyone involved with a project.
In the absence of key team members (vacations, termination, etc.), provide continuity among team members to keep projects moving forward.
Maintain an electronic archive of all completed and cancelled projects for future reference.
Initiate close out process for red folders.
Provide recommendations for operational improvements to better ensure seamless and effective communication between agency groups
Lead daily production meetings with creative staff.

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